Originally Posted by Mark Gleeson
But customer charter says every intercity service will be cleaned before each journey
Mark, that's not what your quote appears to say. It says they will be cleaned at the start
of each day, then during the day where possible
. If it was 41 minutes delayed, there's a good chance there wasn't enough time to clean it.
The Charter also says:
Please Help us to Help You
In order to make your rail journey as safe and as pleasant as possible for you and your fellow passengers please:
leave toilets as clean as you find them
use litterbins provided
avoid leaving litter on the floors of trains or in the stations
do not put your feet on the seats
There is a serious problem of passengers thinking they are in the cinema.
Can we not just focus on the punctuality. Because it is really crap.