IE hoping to improve reservation issues.
"While we have improved reliability of the system significantly, we are in the process of equipping a range of regional stations with new automated access points which will ensure the reservation details are uploaded automatically.
“This will happen prior to the start of the journey when the train ID is inputted in the cab, and will mean that there be less human intervention required. We will continue to monitor the system reliability on an ongoing basis.”
They added that the company is also introducing “customer service officers” across Intercity services “who can assist customers with seat reservation issues, including advising which seats are reserved, and addressing issues when other customers sit in pre-booked seats”.