Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Sligo
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 14-11-2007, 19:55   #41
Rashers
Really Regular Poster
 
Join Date: Dec 2005
Posts: 431
Default

Quote:
Originally Posted by MidlandDeltic View Post
perhaps could have been handdled better. Hoever, if there hadn't been a radio presenter on board, would it have made national TV news?

Sean
Sean, there is no doubt it could have been handled better. Yet again, no firm information to passengers, and given the length of this delay, surely the conductor should have been a lot more proactive - i.e. is there is an incident support number he can ring for advice? The regional manager for the line should of been called, and should have done something. He has remained remarkebly silent, despite the national coverage on the way the passengers were treated. Maybe the local papers will pick up the story over the next few days, and get to the bottom of why the passengers were so poorly treated.

Last edited by Rashers : 14-11-2007 at 20:04.
Rashers is offline   Reply With Quote
Unread 14-11-2007, 19:56   #42
seamus kilcock
Regular Poster
 
Join Date: May 2006
Posts: 103
Default

Mark, I accept your line of reasoning up to a point when you state new trains break down too.
However the Mark 2 rake used on the Sligo run does one round trip daily.
The DMU's used clock up a lot more miles.
However, there is no excuse for sending out a rake of Mark 2's on a daily basis if it is known some of the carriages have a heating problem.
Shame on you IE.
This is inefficiency of the highest order and a couldn't care less and arrogant attitude by IE personnel towards their customers.
Is there anyone with the authority in IE who is prepared to insist that the heating is put right on the Sligo rake of Mark 2's?
Maybe Barry Kenny is your man!
seamus kilcock is offline   Reply With Quote
Unread 14-11-2007, 20:16   #43
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

I thought the Mark 2s and 071 loco only did a single run up on Sunday and down on Friday, and the rest of it was DMUs?
Thomas Ralph is offline   Reply With Quote
Unread 14-11-2007, 23:57   #44
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The miles per failure on the Mk2 set are quite similar to the railcar fleet and are above average compared to all services operating on all other routes, the new train will have trouble matching it

Its 6 days a week, one return trip

the heating issue raises a very difficult question, if the heating is on the blink do you cancel or run?
Mark Gleeson is offline   Reply With Quote
Unread 15-11-2007, 00:01   #45
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

http://forum.platform11.org/showthread.php?t=3277
Mark Gleeson is offline   Reply With Quote
Unread 15-11-2007, 11:04   #46
CSL
Member
 
Join Date: Dec 2005
Posts: 378
Default

exactly.
CSL is offline   Reply With Quote
Unread 15-11-2007, 21:55   #47
Dublin/Rosslare
New to the board
 
Join Date: Nov 2007
Posts: 15
Default

Run the service but inform passengers of the problem
Dublin/Rosslare is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 15:02.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.