Obnoxious ticket vendor in Maynooth...

andyl222 · 26-04-2008, 18:27

Last sunday I was running to get the 11.36 into dublin connolly. I was with my brother, it was around 11.32 and I only had a 20 euro note to get my ticket withg. I went to the ticket desk and couldn't see anyone there, so I called out 'excuse me' and then knocked on the ticket tray hoping to rouse the attention of anyone that could sell me a ticket. After a minute, the ticket vendor comes from the back of the office and asks me why i was 'knocking on the ****ing glass?". I just asked for the 2 train tickets, and he kept on, saying 'don't you knock on that ****ing glass, go over there and knock on the machines all ya ****ing like but don't bang on the glass'. I said I was in a rush and simply wanted to get someones attention, and had actually knocked on the metal coin tray to which he replied, 'if I catch you knocking on that glass again I'll knock on your ****ing face!'. I told him that was wonderful customer service and said I'd complain, he just got up and went to the back of the office. Has anyone else encountered this blatant lack of respect and courtesy from other IE staff? The ticket vendor in question has in previous instances refused to sell me a ticket and told me just to use the machines, I point blank refused,because again I only had a 20 euro note,, as far as i'm aware I don't have to use the machines if I don't want.....

Mark Gleeson · 26-04-2008, 19:39

Not the first report of trouble getting tickets in Maynooth in recent weeks

File the complaint, its utterly unacceptable, of course the guy hadn't a name badge

Should of course point out the ticket vending machine doesn't cover the majority of tickets and there appears to be no obligation to use them, where as there is a legal onus on you to use the booking office if it is staffed and you don't have a ticket already

andyl222 · 26-04-2008, 21:37

in fairness Irish Rail is in such a shambolic state that i doubt they'd bat an eyelid if i told them that one of their employees threatened me with violence in a dispute at a ticket booth.... do you think they'd give a sh*t?

Mark Gleeson · 26-04-2008, 22:23

If you don't complain nothing will change, if you do complain something might, end of the day Irish Rail deny the fact passengers are subject to verbal assault by staff

There is an element of public name and shame here, actually we possibly have a first name on this guy in Maynooth for legal of course we can't post it

andyl222 · 26-04-2008, 23:32

well I don't know this cretin's name, but i know what he looks like,and as far as i can tell he works most sundays. perhaps if u also have a description of the individual you have in mind, i could confirm whether it's the same person.

Rathkenny · 27-04-2008, 10:49

I have had numerous problems with one particular attendant in Maynooth too. I am an annual ticket holder and the ticket never works in the machines (even after I have got a 'new' ticket from Abbey street 7 times!) so the only way I can get access to the platform is through the gate beside the machines.

I had to ask for the gate to be opened most mornings & one particular morning this obnoxious man refused to open the gate until he was ready. It got to the stage where there were approx 20 of us waiting for him to open the gate and the train from Longford had arrived on the platform. A couple of men jumped over the barrier while the rest of us just screamed at the attendant. Eventually he pressed the button beside him to open the gate & I managed to get on the train just as the doors were closing.

I emailed Iarnrod Eireann as soon as I got to work that morning & got a response a week later to say that the station manager had been informed of the situation and that they apologise for the poor customer service!! In fairness though they now leave the gate unlocked most mornings so we don't have to suffer the hardship of speaking to this idiot & getting our day off to horrible start.

26-04-2008, 18:27	#1
andyl222 Regular Poster Join Date: Mar 2007 Posts: 55	Obnoxious ticket vendor in Maynooth... Last sunday I was running to get the 11.36 into dublin connolly. I was with my brother, it was around 11.32 and I only had a 20 euro note to get my ticket withg. I went to the ticket desk and couldn't see anyone there, so I called out 'excuse me' and then knocked on the ticket tray hoping to rouse the attention of anyone that could sell me a ticket. After a minute, the ticket vendor comes from the back of the office and asks me why i was 'knocking on the **ing glass?". I just asked for the 2 train tickets, and he kept on, saying 'don't you knock on that ing glass, go over there and knock on the machines all ya ing like but don't bang on the glass'. I said I was in a rush and simply wanted to get someones attention, and had actually knocked on the metal coin tray to which he replied, 'if I catch you knocking on that glass again I'll knock on your **ing face!'. I told him that was wonderful customer service and said I'd complain, he just got up and went to the back of the office. Has anyone else encountered this blatant lack of respect and courtesy from other IE staff? The ticket vendor in question has in previous instances refused to sell me a ticket and told me just to use the machines, I point blank refused,because again I only had a 20 euro note,, as far as i'm aware I don't have to use the machines if I don't want.....

26-04-2008, 19:39	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Not the first report of trouble getting tickets in Maynooth in recent weeks File the complaint, its utterly unacceptable, of course the guy hadn't a name badge Should of course point out the ticket vending machine doesn't cover the majority of tickets and there appears to be no obligation to use them, where as there is a legal onus on you to use the booking office if it is staffed and you don't have a ticket already __________________ Unhappy with new timetable - let us know

26-04-2008, 22:23	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	If you don't complain nothing will change, if you do complain something might, end of the day Irish Rail deny the fact passengers are subject to verbal assault by staff There is an element of public name and shame here, actually we possibly have a first name on this guy in Maynooth for legal of course we can't post it __________________ Unhappy with new timetable - let us know

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26-04-2008, 21:37	#3
andyl222 Regular Poster Join Date: Mar 2007 Posts: 55	in fairness Irish Rail is in such a shambolic state that i doubt they'd bat an eyelid if i told them that one of their employees threatened me with violence in a dispute at a ticket booth.... do you think they'd give a sh*t?

26-04-2008, 23:32	#5
andyl222 Regular Poster Join Date: Mar 2007 Posts: 55	well I don't know this cretin's name, but i know what he looks like,and as far as i can tell he works most sundays. perhaps if u also have a description of the individual you have in mind, i could confirm whether it's the same person.

27-04-2008, 10:49	#6
Rathkenny New to the board Join Date: Mar 2008 Posts: 1	I have had numerous problems with one particular attendant in Maynooth too. I am an annual ticket holder and the ticket never works in the machines (even after I have got a 'new' ticket from Abbey street 7 times!) so the only way I can get access to the platform is through the gate beside the machines. I had to ask for the gate to be opened most mornings & one particular morning this obnoxious man refused to open the gate until he was ready. It got to the stage where there were approx 20 of us waiting for him to open the gate and the train from Longford had arrived on the platform. A couple of men jumped over the barrier while the rest of us just screamed at the attendant. Eventually he pressed the button beside him to open the gate & I managed to get on the train just as the doors were closing. I emailed Iarnrod Eireann as soon as I got to work that morning & got a response a week later to say that the station manager had been informed of the situation and that they apologise for the poor customer service!! In fairness though they now leave the gate unlocked most mornings so we don't have to suffer the hardship of speaking to this idiot & getting our day off to horrible start.