Ticket gates issues

[Thomas Ralph]

It's come up in a couple of posts that people have been having problems with the new-style ticket gates as installed from Clontarf Road to Lansdowne Road, as well as at (among other stations) Blackrock. This thread is for posting of any issues that people have had, in the hope that we can identify a pattern.

When posting, please include as much as possible of the following details. The more you include, the easier it is to figure out the root cause of the problem.

• Ticket type
• Stations (to/from) on the ticket
• What station you had the gate problem at
• Were you entering or leaving the station?
• Had you validated the ticket already (for that journey or otherwise)?
• What error message did the turnstile display?

Note that the errors "Wrong side up/Bun os cionn" and "Ticket failed/Theip ar an ticéad" just mean that the gate could not read the magnetic stripe on your ticket, so shouldn't be reported.

[Thomas Ralph]

I'll kick off:

Faircard return ticket, Sandymount to Cork, rejected at Pearse station trying to leave on the outbound journey, ticket was validated at Sandymount on entry, turnstile said "Destination exceeded/Imithe thar ceann scríbe".

Note that on a subsequent journey when I had not validated the ticket entering the system at Sandymount, the gates opened with the message "Journey Taken, Take Ticket/Turas Togtha".

[Thomas Ralph]

And another one:

Faircard return, Heuston to Cork, accepted for travel entering the system at Connolly, not previously validated (although the ticket had been used for a return journey).

(And yes, I had a valid weekly ticket for the journey I was making. RUI doesn't encourage fare evasion.)

[ThomasJ]

They haven't been installed at clonsilla.

[Mark Gleeson]

All reservation tickets will result in a 'Wrong Side Up' this is due to the fact the reserved tickets are not magnetically encoded

Its in the pipeline to be fixed in coming months

[Mark Gleeson]

Curiously after it happening several times it didn't happen to me today

http://www.railusers.ie/forum/showpo...52&postcount=6

The curious cycle of post problem here and problem is mysteriously fixed a few days later...

[Thomas Ralph]

A bumper Christmas selection today:

The previously-mentioned Heuston-Cork ticket worked in the turnstile at Sandymount (expected "No valid route").

A return from Pearse to Sandymount, validated at Pearse was refused at Connolly exit gate on the return journey as "Exit too late" (expected "Destination exceeded").

A Faircard single from Sandymount to Cork, not validated getting on at Sandymount was refused with "Journey taken, destination exceeded" (expected to be accepted).

[Mark Gleeson]

Originally Posted by Thomas Ralph

A return from Pearse to Sandymount, validated at Pearse was refused at Connolly exit gate on the return journey as "Exit too late" (expected "Destination exceeded").

Was it validated at Sandymount on the return leg? Thats the bug I see too often

[Thomas Ralph]

No, I used a different ticket.

[Mark Gleeson]

Discovered a classic one which will catch people at a Connolly side station

Go to TVM tap D, you get Dublin City Centre great tap that and skip the Luas valid bit, same price as a single to Pearse or Connolly

But it won't work in the gates in Pearse, 'no valid route'

[Thomas Ralph]

I had a 16-25 Railcard return from Sandymount to Cork, which was validated outbound at Heuston and on exit there, but was rejected at
Connolly on the way back it gave the error "Invalid station", whatever that's supposed to mean.

[Thomas Ralph]

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

[ThomasJ]

I have been having major issues with my bus and rail smartcard-type-pass at the turnstiles over the last 2 weeks, all of a sudden on tuesday it started working again and have had no problems since!

[MOH]

Originally Posted by Thomas Ralph

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

It's a moronic system - it doesn't differentiate between in and out. Went down to Blackrock station on Tuesday, reached the platform to find indefinite delays due to the train failure at Dun Laoghaire. Went straight back out but couldn't exit. Had to shout at the ticket desk and eventually got his attention after he'd finished serving someone and he let me out. I was about to climb over it.

[shweeney]

they need to work on balancing the number of gates in\out as well. This morning, disembarking at Pearse (nrthbound) and exiting through the stairs gates there were 2 gates out and 2 gates in - some woman got stuck trying to put a ticket through leaving everyone else queuing for 1 gate.

Surely there's no need to have any more than 1 gate onto the platform, people arriving to get a train arrive in dribs and drabs, whereas trains arriving discharge large numbers of passengers in one go...

[Thomas Ralph]

That's true; my opinion is that all but two gates should be bidirectional, with one in-only and one out-only.

[Thomas Ralph]

For the very first time my ticket from Sandymount to Cork worked at every possible opportunity: in at Sandymount, out at Connolly, in at Heuston, then out at Heuston and in at Connolly on the way back. Gets 9½ out of 10; the half deducted is because the ticket jammed in the gate at Heuston on the way back.

[ThomasJ]

There seems to be a major problem at the moment whereas people are having the tickets validated successfully without any problems but the gates are not opening !

Talking to staff at one of the stations they are saying this problem is a common occurance at the moment. This problem is happening to myself quiet often at connolly , tara street , pearse and blackrock

[Thomas Ralph]

Originally Posted by Thomas Ralph

The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.

This seems to have improved lately. The clocks are fast on the ticket gates at Sandymount, so when I validated a ticket at 0820 this morning (clock said 0825) and got on a train immediately, the ticket worked to let me out at Pearse at around 0827.

[fergn]

The new ticket gates at Greystones are causing a bit of hassle. Today I saw two people insert their ticket at the same time at two different validators both tickets got stuck and didn't come out thus the gate didn't open.A bit of queue formed as two gates were stuck and another was out of service leaving just one gate working. I have heard a good few reports of tickets not coming out and seen quite a few tickets failing, including my monthly ticket which completely failed and would not work in any gates in any station! These gates have been in situ since October surely by now they should have fixed all the bugs.