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Unread 26-04-2008, 00:59   #1
Colm Moore
Local Liaison Officer
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Default Change to Credit/Debit Usage at Luas Ticket Machines


From Monday April 28th Luas customers will only be able to use Credit/Debit Cards for transactions from 5 to 50 at Luas Ticket Machines.

The Luas Ticket Machines were purchased in 2002 before the current Financial Industry Standards (Chip & Pin) were introduced. Restricting Credit/Debit Card transactions to under 50 is an interim measure to enhance security for Credit/Debit Card users. RPA are in the process of securing an upgrade of Luas Ticket Machines to Chip & Pin Technology. It is hoped that this will be installed before the end of 2008.

Tickets bought from Luas Ticket Agents and cash transactions at the Luas Ticket Machines are not affected. Click here for a list of Luas Ticket Agents.
A complete list is also on the Stop Notice board at each stop or by Freephone 1800 300 604.

RPA and Veolia regret any inconvenience which customers may experience. This change is necessary to bring the system into line with the current Financial Industry Standard and best international practice.

For further information:
www.luas.ie info@luas.ie 1800 300 604
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Unread 26-04-2008, 14:00   #2
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About time some restrictions were introduced to be honest. I worked part time in a petrol station last summer and we would frequently have 20-30-40 credit cards that people had forgotten in the chip and pin machines. It would have been amazingly easy to use these in the LUAS machines
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Unread 26-04-2008, 14:14   #3
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Any chance that debit cards (AIB Maestro in particular) will start to work? Or is that too much to hope for?
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Unread 28-04-2008, 08:54   #4
Laois Commuter
Join Date: Dec 2007
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And like Chip and Pin has only just been introduced. So if I want a monthly all-zones, I now need to carry over 70 cash to a machine, or $60 to a shop? Farcical.

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Unread 28-04-2008, 10:47   #5
Mark Hennessy
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2 points, addressed by both posters above:

You can't buy something like a 30 day ticket by Credit/Debit card?
Is this some kind of practical joke from the RPA?
Whats the point of offering these facilities if you can't buy the most expensive tickets from them?
How long will customers have to wait for the chip and pin to be introduced?

The AIB debit card never works.
Agree completely, both that and the AIB student mastercard have never worked for me.

Last edited by Mark Hennessy : 28-04-2008 at 10:54.
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Unread 28-04-2008, 20:18   #6
Thomas Ralph
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Join Date: Sep 2007
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You have to go to a retail store to buy tickets costing over 50 by card (and the Luas-only ones are cheaper that way anyway).

I agree it's complete nonsense and the machines should have been built with PIN verification in mind. Veolia can already have any transaction charged back to them on a customer's say-so because they aren't using PIN verification. It's not as much a complete nonsense as Veolia trying to cover their own backs they can accept any transaction they feel like but all the customer has to do is say "didn't buy it bud" to their bank and the money's back.
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