Since she asked for help it becomes a whole different ball game
All staff are meant to have been given training in assisting passengers with mobility problems
The ticket clerk is the problem, if they had acted in accordance with the procedure there would have been someone out with the wheelchair or golf buggy which would have sorted the whole thing, it would have set off a chain of a events
While sitting on the train any mobility difficulty is likely to be hard to spot. The train hosts are very friendly and visible, just ask it makes matters so much easier, they can radio ahead for assistance
Car park dude is a outside contractor not IE
Ticket clerk deserves a serious earful then a p45
|