Thread: New Bye Laws
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Unread 12-07-2011, 20:40   #13
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
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Both Veoila and Irish Rail deploy ticket checks based on feedback and evasion levels. So we have been told where they are targeting this month and its not Belgard.

Staff are sent to locations which in the very recent past have had high rates of evasion. Irish Rail has a comprehensive piece of software to plot detections and direct checks based on hard data.

Veoila has hired several additional CSO's recently. There principal role is one of customer service and given Belgard new status as an interchange it is appropriate to deploy some staff there during the initial weeks of service. There are still CSO's roaming the Red Line.

Total complaints concerning Veoila CSO so far received here ZERO

End of the day, if you have a ticket there is no problem and you will not be delayed.
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