Thats why there are train managers to provide customer service not to hide in the guards van
When citygold kicked off the hosts where trained by Aer Lingus appearently
Note it is the staff themselves who are resisting this change which has been the catalyst for improved customer service across Europe. The train manager/guard issue is still not sorted out thats the primary reason there are only 4 train manager services a day, there could be 8 easily enough even without leaving a train overnight in cork
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