View Single Post
Unread 17-10-2006, 15:43   #7
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Even with a hour to stick in the cards above the seats they can't manage it.

Now from what I have seen the front coach has a very clear sticker below the luggage rack indicating the seats are reserved

Key to remember is you are in control and if they don't seat you are entitled to a 100% refund that even applies if they bump you to first since the charter is worded strangely since they expect only first class to book

Quote:
If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.
You have nothing to lose by challenging the guard or ticket checker its their job. Stay calm stand your ground its their problem if we all did this you would be damn sure they would sort it out. Keep it simple always get the name of the person you are dealing with and be clear that you will complain
Mark Gleeson is offline   Reply With Quote