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Intercity journey experiences
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09-05-2006, 10:34
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Mark Gleeson
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
20.45 is staffed by NIR who have a vastly better customer focus, probably has to do with the fact they can't run a decent rail service so they are well experienced in dealing with disruption
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