Its a shallow apology anyway since IE never have to cough up cash
The UK model works like this (I'm not saying its the way to go but the passenger has rights which Irish passengers don't)
Every single minutes delay is allocated to a specific owner, so if the signalling goes wrong the infrastructure operator componstates the operators
There is a target punctuality and reliability marker for each franchise, so 90% punctuality and 99% reliability (train runs) would be typical
If the operator fails to get within a certain % (3%?) of the punctuality target a payment is triggered which means the price of season tickets is reduced or validity extended. Clearly the season ticket holders are the ones who suffer from ongoing poor performance. 50% and 100% refunds are available under the 1-2 hour rules
The suburban performance target in the UK is 5 minutes to destination which is a lot more strict that here where it is 10 minutes for all services
And the rules for whose fault it is
Quote:
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Originally Posted by C2CLondon
Delays and cancellations caused by matters outside the control of the railway industry, such as severe weather, vandalism, terrorism, passenger sickness, or service interruptions at the request of the emergency services, are excluded from our performance statistics. Any such exclusions are clearly shown on the published
performance charts.
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So it looks like bridge strikes are a valid cause for a refund as are signaliing systems failures