The Leap Card Thread

[Mark Gleeson]

I can now confirm online top ups now take no more than 24 hours

Topup in the evening and it will be there for collection first thing next day

Bug at Harmonstown has been resolved

[hoopsheff]

Originally Posted by Mark Gleeson

I can now confirm online top ups now take no more than 24 hours

Topup in the evening and it will be there for collection first thing next day

Bug at Harmonstown has been resolved

why is it not instant? seems a bit bizarre that you have to wait 24hrs for credit to be applied to your account!


also is this the integrated ticketing I've heard so much about? seems to be just single use journey use of credit? no monthly/annual options?

[peter t]

Anyway you can check your credit on-line? Went to a luas stop to add my first credit. Seem to go through ok but given that it's my first transaction of any kind I'll like to have it confirmed before I plan travelling with it.

[markpb]

Originally Posted by peter t

Anyway you can check your credit on-line? Went to a luas stop to add my first credit. Seem to go through ok but given that it's my first transaction of any kind I'll like to have it confirmed before I plan travelling with it.

Create an account, register your card, click on Manage My Profile (at the top right), My Leap Card (menu on the left), View My Leap Card History (in the submenu) and you'll see your topups and travels. It can take some time for details to show up there because they're only loaded overnight (at least for some operators).

[peter t]

Originally Posted by markpb

Create an account, register your card, click on Manage My Profile (at the top right), My Leap Card (menu on the left), View My Leap Card History (in the submenu) and you'll see your topups and travels. It can take some time for details to show up there because they're only loaded overnight (at least for some operators).

Yeah tried that a few times, but this line just pops up everytime:

The application experienced unexpected problems completing your request. We're sorry for the inconvenience. Please try again later.

[markpb]

Originally Posted by peter t

Yeah tried that a few times, but this line just pops up everytime:

The application experienced unexpected problems completing your request. We're sorry for the inconvenience. Please try again later.

At what stage?

[peter t]

Originally Posted by markpb

At what stage?

On the "View My History" page when you select your card.

[Thomas Ralph]

Originally Posted by hoopsheff

why is it not instant? seems a bit bizarre that you have to wait 24hrs for credit to be applied to your account!

It's because your credit is not "applied to your account", it's stored on your card. A message is sent overnight to whichever channel you've chosen to collect your top-up from, and as soon as you touch in/out there, your top-up is applied to your card.

[al2637]

Hi,

I'm not sure if this has already been discussed, but can you top up the Leap card at an Irish Rail ticket machine? I've been using it fine on the buses since Christmas, and used it on the train today, but there isn't an option to top it up at the machines?

There is just a 'rail only' card topup allowed? I put the leap in the card holder and tried to proceed, but it threw up a red warning screen. (which incidentally didn't disappear... did I break the machine?)

There is no indication on any of the menu items that a Leap can be topped up.

Am I missing something?

[Colm Moore]

Originally Posted by al2637

I'm not sure if this has already been discussed, but can you top up the Leap card at an Irish Rail ticket machine? I've been using it fine on the buses since Christmas, and used it on the train today, but there isn't an option to top it up at the machines?

Not yet, but it will be one of the first upgrades.

There is just a 'rail only' card topup allowed?

This is the existing Irish Rail smart card.

I put the leap in the card holder and tried to proceed, but it threw up a red warning screen. (which incidentally didn't disappear... did I break the machine?)

It stays up for about 30 seconds. If it stays up, the machien will eventually re-set itself.

[Mark Gleeson]

Originally Posted by al2637

but it threw up a red warning screen. (which incidentally didn't disappear... did I break the machine?)

The machine did its correct action, it saw a card type it doesn't recognize and it typically puts up an I can't read this card type error.

Colm and I have the unique ability to break the smartcard functionality on the ticket machines (it does require money...) . The equipment vendor rewrote part of the software to ensure the machine could recover. The trigger was akin to an Oceans 13 style slot machine routine a very weird sequence of steps which to our knowledge no passenger has been able to recreate.

We expect that Irish Rail will have leap card top up, leap card top up collection and leap card sales from its machines sometime in February. The RUI test group are likely to be in the know as to where the trial machines are.

A hidden feature on Irish Rail's system is that you can collect a top up made online by simply placing the card in the ticket machines cradle. With that in place, very few people noticed the fact online top up was not instantaneous as any attempt to check a cards balance was preceded by application of any outstanding top-ups.

Luas in comparison will be some months before it can issue leap cards and do top-up collection from a ticket machine as neither feature was provided before on the Luas system

[24Green]

Any update on the capping? Which operator, daily or weekly capping etc. Also how is the auto topup coming along too? Thanks.

[Colm Moore]

Originally Posted by 24Green

Any update on the capping? Which operator, daily or weekly capping etc. Also how is the auto topup coming along too? Thanks.

We hope to get a list of indicative dates for each upgrade. However, it will be some time yet.

Each operator is likely to have capping along the lines of their existing products and there is likely to be some form of cross-operator capping.