Annual tickets and Booterstown

[MOH]

Has anyone else had their annual ticket scrambled at Booterstown?

Gf's has stopped working again, this is 3 times since June. Booterstown seems to be the issue, despite IE claiming it's down to DBs ticket readers - she rarely uses the bus, and I'm usually with her then, and my ticket is fine.

Just wondering if anyone else if having issues at Booterstown.

Also, saw mention on here a while ago of a form you can fill in and they'll send your replacement ticket to a nominated station, so you can hand in your old one and get the new one straight away. Would anyone have a name/link for this form, since I'm sure asking for it in most Dart stations will be met with blank stares.

Thanks