27-04-2010, 12:38 | #1 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
Launch of Dublin Short Hop Zone Smartcard
The long awaited pay as you go rail smartcard went public last night.
You can buy a smartcard from any TVM in the Dublin Short Hop Zone or online at http://www.irishrail.ie/smartcard The card costs 5 euro. Provided you have at least 1 cent credit the system will allow you to travel, so 4 euro of that 5 is actually usable credit Fares are charged at half the normal return fare for the journey undertaken You can top up online and review your history http://www.irishrail.ie/smartcard Smartcards for children, scholar fares as well as season tickets are coming and these will be personalised with a photo. Fancy features such as fare capping may come in due course, ensuring you get the cheapest fare for the journeys you have undertaken. Rail Users Ireland was involved in the user testing, so we have a full knowledge of how it all works. We have worked through several problems with Irish Rail so the user experience should be extremely good and the functionality is significantly more advanced than the luas smartcard. Over coming weeks watch out at city centre stations, can't say more.
__________________
Unhappy with new timetable - let us know Last edited by Mark Gleeson : 27-04-2010 at 12:43. |
27-04-2010, 14:53 | #2 | ||
Member
Join Date: Dec 2005
Posts: 541
|
Quote:
Quote:
|
||
27-04-2010, 15:17 | #3 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
The IE card is miles ahead of the Luas, despite the fact both are physically identical.
Passengers will care since the features are all about ease of use. You can't top up online, you can't review transactions online and you can't do chargebacks on the Luas system, Irish Rail can. You can walk into any station with a ticket vending machine right now and buy a smartcard and choose the credit you want on the card. Despite using the exact same equipment the RPA never bothered to implement this for Luas, which is worrying if they are the brains behind ITS. The RPA of course have forced a reduction in functionality as they are making heavy work of the ITS project. We have received the full briefing which is a tad commercially sensitive, but the IE system can do a whole lot more and hopefully we will be seeing some extra features in the months ahead. You should be able to put a monthly ticket onto the card for instance. Port 8443 is actually a fairly common port to use, its not a permanent issue its being looked into right now. I can view the site through the firewall I'm behind which is strict.
__________________
Unhappy with new timetable - let us know |
27-04-2010, 19:28 | #4 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
For reference if you already have registered for seat booking on IE's site, the same email and password will work the smartcard login page.
__________________
Unhappy with new timetable - let us know |
27-04-2010, 21:47 | #5 |
Membership Officer
Join Date: Dec 2005
Location: Maynooth
Posts: 1,116
|
IT related questions about the smartcard website spun off here:
http://www.railusers.ie/forum/showthread.php?t=12322 Please keep this thread for actual smartcard announcements and issues. |
28-04-2010, 19:00 | #6 |
Member
Join Date: Mar 2009
Location: Clonsilla
Posts: 340
|
I've got a very weird issue going on-
I bought a card on Monday night from a TVM in Pearse, initial balance €10. I haven't tagged it off or on since(don't need the train until Friday). But when I check the card's history on Irish Rail's site, I am shown that oit was issued a day after I bought it, and on Tuesday it was topped-up twice in the morning in Pearse, travelled to Maynooth, then came back to Pearse in the evening. Now the card has €44 left on it! I have triple-checked and the number on the card in my wallet matches the one on the site. The only possible thing I could have done was that I put my wallet, containing a DB monthly RFID card and the IR smart card up to a Dublin Bus validator, and got angrily beeped at until I removed the DB card and did it separately. Any ideas? I think maybe IR's server has an issue, or maybe the card's number was misprinted, because I seem to be shown another person's card! |
28-04-2010, 19:35 | #7 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
|
Best suggestion would be to ring up the number on the back of the card 9am-5pm and they'll look into it.
|
28-04-2010, 19:38 | #8 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
|
Date/Time Location Action
26/04/10 6:21 PM Sandymount 11188 Issue a card at s sales device 26/04/10 6:21 PM Sandymount 11188 Issue a card at s sales device 26/04/10 6:21 PM Sandymount 11188 Issue a card at s sales device 15/12/09 4:10 PM Customer Services Centre 391101 production at encoding machine |
28-04-2010, 20:17 | #9 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
For reference the codes in location are
First digit is tag on/off device 1 = Ticket vending machine 4 = Std exit gate 5 = Wide exit gate 6 = Night gate post 7 = Top of old turnstile The 2nd, 3rd & 4th digit are the station id as per the IE ticket system. If its a ticket machine the 2nd is the machine ID number, the 3 following the station code Last 2 digits are the barrier number
__________________
Unhappy with new timetable - let us know |
28-04-2010, 22:16 | #10 | |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
|
Karl, have you tried registering the card on the website? I suspect its possible someone accidentally registered your card, but that doesn't explain the trip reported. I take it that you didn't do such a trip. It would make sense to phone Irish Rail at 1850 211 777 or use the contact form. http://www.irishrail.ie/contact_us/c..._sc_issues.asp
Quote:
Dublin Bus or Luas cards or equipment should not interfere with an Irish Rail card. And yes, presenting an IR card on a bus will result in a very upset card reader. Eventually (probably in about a years time) you will hopefully be able to get a smartcard that works across a variety of transport services http://www.rpa.ie/en/its
__________________
|
|
28-04-2010, 23:47 | #11 | |
Member
Join Date: Mar 2009
Location: Clonsilla
Posts: 340
|
Quote:
|
|
29-04-2010, 08:23 | #12 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
If you don't get any joy, let us know and we can pass the details on.
First thing you can check is the transaction history at any ticket vending machine. It will be different
__________________
Unhappy with new timetable - let us know Last edited by Mark Gleeson : 29-04-2010 at 08:42. |
30-04-2010, 15:45 | #13 |
Member
Join Date: Mar 2009
Location: Clonsilla
Posts: 340
|
Tvm balance check gave the correct 10 euro. Must just be a server side issue. Tagged on at Pearse, off at Clonsilla, tvm in clonsilla gives correct history
Last edited by karlr42 : 30-04-2010 at 16:18. |
30-04-2010, 16:58 | #14 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
|
The online system can take a little while to catch up with the card.
|
30-04-2010, 19:00 | #15 |
Member
Join Date: Mar 2008
Posts: 30
|
Got my smartcard at Connolly this evening. Tagged on and tagged off no problems. I registered as soon as I got home and checked my history and it says my card number followed by (null). Then E-Purse Amount: €0.00 when I should have 6 euro credit and then 25/11/09 4:59 PM Customer Services Centre 391101 production at encoding machine. How long does it take before it will show the correct details and whats the null after my card no. for?
|
30-04-2010, 19:23 | #16 | ||||
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
|
Quote:
For a business you could call them "Staff" or "Staff #567" or "Sales" or "Repairs" if they are shared between staff, but relevant to departments. For family you could have "Mum", "Dad", "Little Johnny", "Mary" and "Grandma" for when she vists (or "Visitor"). Quote:
Quote:
Quote:
__________________
|
||||
07-06-2010, 23:03 | #17 |
Member
Join Date: Dec 2005
Posts: 11
|
|
08-06-2010, 00:19 | #18 |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
|
There has been a semi-persistent "Online topup is unavailable." message on the Smartcard page over the last few weeks (it was cleared last week). Are you able to do any other Smartcard functions?
__________________
|
08-06-2010, 07:26 | #19 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
If you registered the card by phone during the trial period in March/April you will need to change you password on the main irishrail site, in doing so both passwords will become the same.
__________________
Unhappy with new timetable - let us know |
10-06-2010, 09:12 | #20 |
Member
Join Date: Dec 2005
Posts: 11
|
I don't actually get that far. I bought a smartcard from q TVM. When I go to register the card online, it tells me to log in with my irishrail.ie username and password. This does not work. If I use the same username/password combination on the main irishrail site it works fine.
|
Thread Tools | Search this Thread |
Display Modes | |
|
|