The Leap Card Thread

[markpb]

Originally Posted by peter t

Selected IR, but what do I do to collect the credit that I bought on-line when I get there, seeing as you can't yet use the machines to top-up??? Bizzarre!

The next time you tag on at a Dart stop, you card will automatically collect the credit. There's nothing you actively need to do - it will just happen.

[peter t]

Originally Posted by markpb

The next time you tag on at a Dart stop, you card will automatically collect the credit. There's nothing you actively need to do - it will just happen.

Thank you.

[24Green]

Any idea when ticket products and capping are to be implemented on the card? Thanks.

[Mark Gleeson]

Capping will be implemented on one operator in a few weeks from now (not hard to guess which). Not sure when all operators will issue caps and when multi modal caps will arrive

[24Green]

Originally Posted by Mark Gleeson

Capping will be implemented on one operator in a few weeks from now (not hard to guess which). Not sure when all operators will issue caps and when multi modal caps will arrive

Quicker than I expected. That certainly is some good news!

[Mark Gleeson]

Major revision to Leap customer support rolled out this week.

Gone is the weird english voice and a more logical options menu

Current bug is all times in the transaction list are 1 hour out

[markpb]

Originally Posted by Mark Gleeson

Current bug is all times in the transaction list are 1 hour out

Do you mean online or on the bus ticket printout? Cause they're find for me online and always have been (I checked a few weeks ago when this was mentioned on boards.ie).

[Roseanne]

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

[Colm Moore]

Originally Posted by Roseanne

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

There is a number, let me check.

You can of course use other contact means

Originally Posted by leapcard.ie

Contact Us

If you would like further assistance, we can be contacted through any of the options below.

Email
customer.care@leapcard.ie
Please ensure that you include your Leap Card number and contact details in your email to help us respond to your query.

Phone
1850 824 824
Monday to Friday 7am to 7pm
Saturday and Bank Holidays 9am to 3pm
Closed Sundays, Christmas Day, St. Stephens Day and New Year’s Day

Post
Leap Card Customer Care
PO BOX 12119
Dublin 24