The barrier system in Heuston

Mark Gleeson · 19-04-2010, 11:04

Quote:

Originally Posted by finnyus

Purchased an online ticket for Cork - Dublin City Centre return for last Saturday. No problem going through the barriers on the outward journey to Dublin, but I got "Ticket Failed" when heading for the 19:00 back to Cork (barrier was the 2nd from the right).

I moved to the next one and it worked fine.

Apart from that, the girl checking my ticket told me that I was not booked on the train, I was booked on the 18:20 to Cork

(Ticket said 18:20 Dublin City Centre - Cork)

That issue has been raised with IE and might get fixed soon, but you certainly had a booking for the 19:00 ex Dublin

finnyus · 19-04-2010, 11:52

Quote:

Originally Posted by Mark Gleeson

....but you certainly had a booking for the 19:00 ex Dublin

After a bit of a tiff over the fact there is no 18:20 Heuston - Cork and the fact that the ticket says Dublin CITY CENTRE, I got an "Oh right..."

Ron Burgundy · 21-04-2010, 13:31

I have spoken to the taxsaver manager and some staff members and they couriered me a new ticket this morning.

Overall the office staff have been so helpful compared to the complete clowns at Heuston.

I'll let you know how long this one lasts

Mark Gleeson · 21-04-2010, 14:54

Through the smartcard project several of us have had dealings with taxsaver and in all cases the customer service, response time and the actual response was A1. And if you do ring up, you might find that the manager himself is manning the phones. They do also have the best website of any part of the CIE group as well.

If you are having a problem with a ticket, contact them ASAP and you will get sorted out. But when you do try to let them know what the ticket is doing wrong, the magic error message is key as that goes somewhat to tracking this horrible problem down.

James Howard · 22-04-2010, 13:14

I would second that. Both times I have dealt with them to get my ticket replaced I have found the staff in the office to be exceptionally courteous and helpful.

But it still doens't excuse the bloody shambles regarding these ticket barrier machines. They are a hostile piece of equipment - they slam shut in front of you and then you have to do some bizarre standing back raindance to get the buggers to open. And they fail to achieve their purpose on two counts.

Firstly, it is elementary to tailgate through them so they don't even keep the scumbags off the system. And secondly, they are fairly useless for catching fare dodgers anyway. For example, I haven't seen a ticket checker on the 1805 to Longford in over a year so I know that I can get to Longford on a Drumcondra fare. You risk a hundred euro fine but that is the cost of four one-way tickets.

All these stupid machines do is cause hassle for honest fare-paying customers and they are basically indefensible. I remember when they first came in at Grand Canal Dock. As there are only three machines (possibly 4 - it's been a while), if you were at the wrong door on the train it could take you 10 minutes to get out of the station and they were causing dangerous levels of overcrowding on the the exit. It is only the recession that really took care of this problem.

21-04-2010, 14:54	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Through the smartcard project several of us have had dealings with taxsaver and in all cases the customer service, response time and the actual response was A1. And if you do ring up, you might find that the manager himself is manning the phones. They do also have the best website of any part of the CIE group as well. If you are having a problem with a ticket, contact them ASAP and you will get sorted out. But when you do try to let them know what the ticket is doing wrong, the magic error message is key as that goes somewhat to tracking this horrible problem down. __________________ Unhappy with new timetable - let us know Last edited by Mark Gleeson : 21-04-2010 at 14:56.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

21-04-2010, 13:31	#3
Ron Burgundy Regular Poster Join Date: Nov 2009 Posts: 63	I have spoken to the taxsaver manager and some staff members and they couriered me a new ticket this morning. Overall the office staff have been so helpful compared to the complete clowns at Heuston. I'll let you know how long this one lasts

22-04-2010, 13:14	#5
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	I would second that. Both times I have dealt with them to get my ticket replaced I have found the staff in the office to be exceptionally courteous and helpful. But it still doens't excuse the bloody shambles regarding these ticket barrier machines. They are a hostile piece of equipment - they slam shut in front of you and then you have to do some bizarre standing back raindance to get the buggers to open. And they fail to achieve their purpose on two counts. Firstly, it is elementary to tailgate through them so they don't even keep the scumbags off the system. And secondly, they are fairly useless for catching fare dodgers anyway. For example, I haven't seen a ticket checker on the 1805 to Longford in over a year so I know that I can get to Longford on a Drumcondra fare. You risk a hundred euro fine but that is the cost of four one-way tickets. All these stupid machines do is cause hassle for honest fare-paying customers and they are basically indefensible. I remember when they first came in at Grand Canal Dock. As there are only three machines (possibly 4 - it's been a while), if you were at the wrong door on the train it could take you 10 minutes to get out of the station and they were causing dangerous levels of overcrowding on the the exit. It is only the recession that really took care of this problem.