Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Luas Customer Service Issues > Luas Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 20-10-2009, 14:44   #1
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default Appeal to Luas passengers to report vandalism

http://www.luas.ie/news.php
Quote:
# An appeal to Luas passengers to report vandalism Veolia Transport are calling on Luas passengers and the public to report vandalism
http://www.luas.ie/page.php?name=An_... rt_vandalism
Quote:


Veolia Transport, operator of the Luas is appealing to Luas passengers and the public to report people who vandalise trams and Luas stops.

Incidents of vandalism are on the increase with graffiti being one of the biggest problems.

Luas has an excellent record with tram reliability daily at 99% and *customer satisfaction at 85%. Luas transports on average 80,000 passengers daily and approximately 27.4 million people per year.

The cleanliness of Luas trams and stops is one of the hallmarks of the service.

Brian Brennan, Managing Director, Veolia Transport Dublin Light Rail Ltd, launching this awareness campaign appealed to Luas passengers this morning, Monday October 19th to report incidents of vandalism should they see it occur.

Reports can be made direct to Luas customer care, free phone 1800 300 604 or to the Gardai on 999. Together we can work to stamp out incidents of vandalism and ensure that Luas remains a fast, frequent and reliable tram service for the city of Dublin.

As the awareness campaign states: Vandals your next stop is jail.


*(Behaviour and Attitudes survey, March 2009, 1,000 Luas passengers Red & Green Lines)
__________________
Colm Moore is offline   Reply With Quote
Unread 20-10-2009, 15:23   #2
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Reports can be made direct to Luas customer care, free phone 1800 300 604 or to the Gardai on 999.
Would you be well received if you rang 999 to report graffiti on the Luas?
markpb is offline   Reply With Quote
Unread 20-10-2009, 21:15   #3
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

I rang up the 1800 number a couple of times for anti-social behaviour/begging/etc. but it only operates in business hours.
Thomas Ralph is offline   Reply With Quote
Unread 21-10-2009, 08:06   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

So despite all the CCTV and customer service staff they can't keep an eye on their own trams and stops

Surely we should be calling 112 as good Europeans. In the case where the vandalism is likely to result in potential danger to the public calling the gardai is justifiable, its not if little anto wants to leave is signature in a tram window
Mark Gleeson is offline   Reply With Quote
Unread 21-10-2009, 12:53   #5
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

I actually phoned the control centre about some rather unruly behaviour at Rialto and was told "How dare you phone us? How did you get the number?" - it had been on their website (and several others).
__________________
Colm Moore is offline   Reply With Quote
Unread 21-10-2009, 14:56   #6
drumcondra commuter
Member
 
drumcondra commuter's Avatar
 
Join Date: Nov 2008
Location: Drumcondra, Dublin 9
Posts: 121
Default

Quote:
Originally Posted by Victor View Post
...was told "How dare you phone us? How did you get the number?" - it had been on their website (and several others).
Now that's customer service!
drumcondra commuter is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 13:16.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.