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Unread 20-10-2009, 14:44   #1
Colm Moore
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Default Appeal to Luas passengers to report vandalism

http://www.luas.ie/news.php
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# An appeal to Luas passengers to report vandalism Veolia Transport are calling on Luas passengers and the public to report vandalism
http://www.luas.ie/page.php?name=An_... rt_vandalism
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Veolia Transport, operator of the Luas is appealing to Luas passengers and the public to report people who vandalise trams and Luas stops.

Incidents of vandalism are on the increase with graffiti being one of the biggest problems.

Luas has an excellent record with tram reliability daily at 99% and *customer satisfaction at 85%. Luas transports on average 80,000 passengers daily and approximately 27.4 million people per year.

The cleanliness of Luas trams and stops is one of the hallmarks of the service.

Brian Brennan, Managing Director, Veolia Transport Dublin Light Rail Ltd, launching this awareness campaign appealed to Luas passengers this morning, Monday October 19th to report incidents of vandalism should they see it occur.

Reports can be made direct to Luas customer care, free phone 1800 300 604 or to the Gardai on 999. Together we can work to stamp out incidents of vandalism and ensure that Luas remains a fast, frequent and reliable tram service for the city of Dublin.

As the awareness campaign states: Vandals your next stop is jail.


*(Behaviour and Attitudes survey, March 2009, 1,000 Luas passengers Red & Green Lines)
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Unread 20-10-2009, 15:23   #2
markpb
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Reports can be made direct to Luas customer care, free phone 1800 300 604 or to the Gardai on 999.
Would you be well received if you rang 999 to report graffiti on the Luas?
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Unread 20-10-2009, 21:15   #3
Thomas Ralph
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I rang up the 1800 number a couple of times for anti-social behaviour/begging/etc. but it only operates in business hours.
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Unread 21-10-2009, 08:06   #4
Mark Gleeson
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So despite all the CCTV and customer service staff they can't keep an eye on their own trams and stops

Surely we should be calling 112 as good Europeans. In the case where the vandalism is likely to result in potential danger to the public calling the gardai is justifiable, its not if little anto wants to leave is signature in a tram window
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Unread 21-10-2009, 12:53   #5
Colm Moore
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I actually phoned the control centre about some rather unruly behaviour at Rialto and was told "How dare you phone us? How did you get the number?" - it had been on their website (and several others).
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Unread 21-10-2009, 14:56   #6
drumcondra commuter
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Originally Posted by Victor View Post
...was told "How dare you phone us? How did you get the number?" - it had been on their website (and several others).
Now that's customer service!
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