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Unread 18-03-2013, 14:28   #1
haddockman
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Default Overcharging

Are you entitled to a refund if a booking office sells you a ticket that is actually more expensive than the cheapest ticket available?

I was charged €17.50 from Ballybrophy to Limerick via Nenagh on Saturday. On the train the ticket checker told me that the correct fare was actually €6 due to a special promotion.

Where do I stand in this situation?
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Unread 18-03-2013, 14:55   #2
Mark Gleeson
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Default

I think the 6 euro offer applies only to stations on the branch, Ballybrophy not included.

You are supposed to be sold the ticket which best meets your needs, which is typically the cheapest. If the 6 euro fare was available then you are entitled to a refund.

Will make inquiries as to the fare rules for the branch
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Unread 18-03-2013, 15:01   #3
haddockman
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Thank you Mark, I look forward to what you find out.
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